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Online Learning Center Policies

 ONLINE LEARNING CENTER | Policies and Procedures

 Policies

 In order to provide the best service to online learners, United Methodist Communications has established the following refund policies for online learning courses.

 Refunds

 For fee-based courses, a full refund (100%) of the purchase price will be issued upon request from the date of purchase through the seventh day of the course. There is no refund offered after the seventh day of the course. A learner may request a one-time transfer to the next session of the same course in lieu of a refund within the first seven days of the course. (See "Course Transfers" below for more information.)

 Course Transfers

 In lieu of a refund within the first seven days of the course, a learner may request a one-time transfer of enrollment to the next session of the same course.

 To request a refund or a one-time course transfer, please contact the Customer Service Department by emailing trainingsupport@umcom.org or by calling 888.346.3862

 Course Extensions

 Under no circumstances will a course be extended beyond the published course dates. Any learner who does not complete the course within the time allotted will either have to retake the course or choose not to complete the course. Any learner who does not complete a course within the time allotted (original session) will have to register and pay for another session if he/she wishes to complete the course in a future session.